Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”
Youngme, Mihir, and Felix discuss whether the “retailpocalypse” is real, try to figure out how companies are spending their Trump tax cuts, debate whether share buybacks are a good thing or a bad thing, and offer their picks for the week.
Youngme, Mihir, and Felix are back with Season 2 of After Hours! In this episode, they debate whether the federal minimum wage should be raised, offer their personal reflections on a year of the #MeToo movement, and share their picks for the week.
In this episode, Felix and Mihir explore the prospects for media outlets like Vice and Buzzfeed, discuss their thoughts on predictive policing, and offer their After Hours picks for the week.
In this episode, Mihir and Felix discuss trade, soccer, offer their After Hours picks.
In this light-hearted episode taped a couple of weeks ago, Youngme, Mihir and Felix discuss the #eatclean movement, their most/least favorite food trends, and offer their After Hours picks for the week.